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Parental Controls Tutorial
Learn how to set up and use all parental control features to keep your child safe online.
15-20 minutes
Step-by-step guide
Pro tips included
Quick Start: First 5 Minutes
1
Access Parental Controls
Log in to your parental account and navigate to the controls dashboard for your child.
2
Set Screen Time Limits
Establish daily time limits to ensure balanced online activity.
3
Configure Chat Settings
Choose appropriate chat filters and communication restrictions.
How to Access Parental Controls
- Visit the parental login page
- Enter your email address and click "Send Verification Code"
- Check your email for the verification code
- Enter the code to access your dashboard
- Select your child from the list of linked accounts
💡 Pro Tip: Bookmark the parental controls page for quick access. You can also set up email notifications for important alerts.
What You'll See First
- Account Information: Your child's basic details and account status
- Parental Controls: Main settings for safety and restrictions
- Advanced Controls: Additional safety features and permissions
- Activity Monitoring: Real-time insights and safety signals
Secure Access
All parental controls require email verification for security.
Daily Screen Time Limits
- Navigate to the "Parental Controls" section
- Find the "Daily Screen Time Limit" field
- Enter the maximum minutes per day (e.g., 120 for 2 hours)
- The system will automatically enforce this limit
Understanding the Screen Time Chart
The weekly chart shows:
- Blue line: Actual time spent each day
- Red line: Your daily limit
- Progress bar: Today's usage vs. limit
🎯 Best Practice: Start with generous limits and gradually adjust based on your child's behavior and school schedule.
Smart Limits
Limits reset daily at midnight and can be adjusted anytime.
Chat Filter Levels
Choose the appropriate communication restrictions:
Friends Only
Most restrictive - only approved friends
Same Age Group
Users under 13 only
Unrestricted
Anyone on platform (13+ only)
Additional Chat Controls
- In-Game Chat: Enable/disable voice and text chat in games
- On-Site Messages: Control private messaging features
- Group Approval: Require permission to join groups or clubs
🔒 Safety First: All chat is filtered for inappropriate content, regardless of your settings.
Safe Communication
AI-powered content filtering keeps conversations appropriate.
Blocking Users
- Go to the "Block List Management" section
- Enter the exact username in the "Add User" field
- Click "Block User" to add them to the list
- The user will be instantly blocked from interacting with your child
Managing Blocked Users
- View List: See all currently blocked users with block dates
- Unblock: Click the checkmark icon to remove someone from the block list
- Child Permissions: Choose whether your child can manage their own block list
⚠️ Important: Blocked users cannot send messages, friend requests, or interact in any way. Use this feature for persistent inappropriate behavior.
Instant Blocking
Blocks take effect immediately across all platform features.
Understanding Safety Signals
The platform monitors for various safety concerns:
Reports
Content or behavior violations
Filter Bypasses
Attempts to circumvent safety filters
Activity Insights
- Time Played: Daily and weekly usage statistics
- Most Played Games: Popular activities and time spent
- Social Activity: Friend requests, group joins, messages
- Login History: Access times, devices, and locations
👀 Stay Informed: Regular monitoring helps you understand your child's online patterns and address concerns early.
Real-Time Monitoring
Get notified of important safety signals and activity changes.
Privacy Controls
- Profile Visibility: Control who can see your child's profile
- Activity Sharing: Choose whether achievements are shared with friends
- Data Collection: Opt in/out of usage analytics
Data Management
📥 Data Export
Download all account data including messages and activity logs
🗑️ Account Deletion
Permanently remove account and all associated data
🔐 Your Control: You have complete control over your child's data. We never share information with third parties without your explicit consent.
Privacy First
Children's privacy is our top priority.
Common Issues & Solutions
Check that you're using the correct email address associated with your parental account. If you haven't set up parental controls yet, contact support for assistance.
Limits are enforced at the account level. Make sure your child isn't accessing the platform through multiple devices or accounts. Check that the time zone settings are correct.
Blocks are username-based. Verify you're using the exact username. If the issue persists, the user may be using an alternate account - contact support with details.
Getting Help
- 24/7 Support: Contact our support team for immediate assistance
- Knowledge Base: Search our help articles for detailed guides
- Community Forums: Connect with other parents for advice and tips
Always Here to Help
Our support team is available 24/7 for parental control questions.
Quick Reference Guide
Most Used Features
- Screen time limits
- Chat filter settings
- Activity monitoring
- Safety signal alerts
Remember to Check
- Weekly activity reports
- Blocked user list
- Privacy settings
- PIN security
Ready to Take Control?
You've learned the basics of parental controls. Now it's time to customize settings for your family.